Safeguarding Esports Communities: A Case Study of ProtectMe's Success with Esports Tower

Esports Tower stands as a premier esports training club dedicated to nurturing amateur gamers' talents and ambitions. Central to their mission is the creation of a safe and supportive environment for their community members. In pursuit of this goal, Esports Tower integrated ProtectMe, our innovative moderation tool, into their operations. This case study delves into our journey with Esports Tower and the remarkable impact ProtectMe has had on safeguarding their esports community.

Background

Before embracing ProtectMe, Esports Tower worked tirelessly to ensure that their community was safe for their gamers. Concerns about predators lurking in their Discord server posed a grave concern, while coaches at times grappled with the complexity of managing disputes between players. The imperative to ensure the safety and well-being of their gamers, especially the younger participants, motivated Esports Tower to seek a robust solution.

Implementation of ProtectMe

After thorough evaluation, Esports Tower chose ProtectMe as their moderation solution. The desire to keep toxic behavior out of their servers, and having the data to confirm it, underscored the need for a solution like ProtectMe. ProtectMe seamlessly integrated into their existing infrastructure and Discord server, with tailored timely alerts and information provided by our team, ensuring a personalized approach to their unique concerns and needs. Esports Tower shared their specific concerns with the Kidas team about the types of threats that were most concerning to them as well as the additional information they needed in order to ensure that detected threats were being dealt with appropriately and effectively. Working alongside the Esports Tower team, ProtectMe met their needs with detailed reports that included specific information about detected threats including transcription of urgent threats.

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Key Benefits Realized

The adoption of ProtectMe ushered in a new era of enhanced safety measures within Esports Tower. The tool's ability to detect and promptly alert moderators to potentially harmful behavior or threats has been instrumental. Monitoring sensitive topics such as suicide threats or the inappropriate sharing of personal identifiable information has become more manageable, ensuring swift intervention when necessary.

ProtectMe has also alleviated the burden on Esports Tower's coaches by offering additional support in handling complex situations with resources from ProtectMe when needed. Access to professional guidance and resources has empowered them to address diverse challenges within the gaming community effectively.

Impact on Community Dynamics

The impact of ProtectMe on Esports Tower's community dynamics has been profound. Risks have been mitigated, with instances of harmful activities like the sharing of personal identifiable information among gamers significantly reduced. Instances of cyberbullying, harassment, and other forms of misconduct have also seen a notable decline.

Moreover, ProtectMe has fostered a culture of safety, instilling trust and confidence among parents and guardians. By demonstrating a proactive approach to online safety, Esports Tower has created a positive environment conducive to learning and personal growth and development.

Results and Achievements

The implementation of ProtectMe has yielded quantifiable outcomes. Incidents of inappropriate behavior or security breaches have seen a marked reduction. In the first three months of using ProtectMe, Esports Tower received privacy violation alerts that made up of 77.4% of all alerts. Since then, there has been a drastic decline in privacy violations, with these alerts accounting for a total of 54.7% of all-time alerts. Parent satisfaction and trust in Esports Tower's commitment to player safety have concurrently increased.

Testimonials from Esports Tower's community members further underscore the positive impact of ProtectMe. Gamers, coaches, and parents alike have lauded its effectiveness in enhancing their experience within the esports community.

"At Kidas, we feel that together with esports Tower, we're leveraging the power of technology to create safer gaming environments for young players. Esports Tower's dedication to providing a positive gaming experience aligns perfectly with our mission at Kidas. We're excited to continue working together to set new standards for online safety within the esports community." Ron Kerbs, Kidas Founder & CEO

Future Outlook

Our partnership with Esports Tower is set to continue, with plans for ongoing collaboration to further enhance safety measures. The potential for extending ProtectMe's capabilities to other aspects of Esports Tower's operations or partnering with additional esports organizations holds promise for future expansion and scalability.

Conclusion

ProtectMe has been transformative for Esports Tower, enabling them to create a secure and inclusive environment for gamers to thrive. As we invite other companies and esports organizations to consider adopting ProtectMe, we reaffirm our commitment to safeguarding the communities we serve.

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